Privacy Notice

Your data is important – for you and for us.  We take our responsibility for your data seriously and this Privacy Notice explains how we receive, process and share your data.

Who are we?

Danbury Mint is a division and wholly owned subsidiary of MBI Inc.  Our UK office address is:

Jubilee House
Davis Road
Chessington
KT9 1TT

What data do we process?

In addition to your name and address, we may, where necessary also process other personal details such as telephone number, email address, date of birth, family names, names of pets and buying history.  This information may be supplied directly by you or via a broker or other source such as the electoral register.

What do we use your data for?

We want to be sure that we only send you marketing information that is relevant to you.  To do this, we may process your information both manually and automatically to determine whether a product may be of interest or to provide personalised content to you.

What is the legal basis for processing data?

We use legitimate interest as a legal basis for processing your data.  This helps us to offer you relevant products.  We also use the data for market research and analysis and developing statistics.

When and why do we share your data?

We may share your data with the following third parties:

  • Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Information Commissioner’s office or other bodies for the purposes of crime prevention.
  • Businesses who supply services to us such as debt recovery agencies, back up and server providers, IT software and maintenance providers or other back office functions.
  • Carefully selected firms whose products may be of interest to you. We may share your email address and buying profile with Facebook to allow marketing messages to be relevant and timely. We may share your data with Direct Select (102) Limited, trading as UKChanges, to assist with maintaining the accuracy of personal data.  We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and the iBehavior Cooperative database from KBM Group.   The participating retailers are active in the clothing, collectables, food and wine, gardening, gadgets and entertainment, health and beauty, household goods, and home interior categories.  Members of the alliance share information including names, addresses and purchase information.  Epsilon Abacus and KBM Group analyse this pooled information to understand consumer’s wider buying patterns.  From this information, Danbury Mint can tailor our customer communications, sending you suitable offers that should be of interest to you, based on what you like to buy.

Is personal information transferred outside the UK?

We are a UK based company but we may sometimes transfer data outside the European Economic Area.  If we do so, we’ll make sure that suitable safeguards and agreements are in place to ensure the security of your data.

Do we do any monitoring involving processing of your data?

Monitoring means listening to, recording, viewing or keeping records of calls, email, and text/social media messages.  We may monitor (where it is legal to do so) for the purposes of training and quality assurance.

How long do we keep your data?

We will keep your data for as long as we have a reasonable business need to do so in order to manage our relationship with you.

How does our website use data?

Like most web sites, we use a ‘cookie’ (a small data file which resides on the hard drive of your computer) to maintain certain information from your prior visits to our site. Only information you supply to our site is stored. This helps us identify you when you revisit our site and eliminates the need for you to re-enter this information. The cookie is also used to keep track of your shopping cart information.  Our cookies expire after 2 days.

We use the Secure Socket Layer Protocol to ensure that all transactions on our web sites are extremely safe. Any information that you submit to us via an Internet order is encrypted to ensure confidentiality.

What do I do if I don’t want my data processed?

We will offer you the opportunity to opt out of receiving marketing communications from us every time we contact you.  You have the right under law to request your data to be erased and/or for us to cease processing your data.  You also have the right to make a Subject Access Request to obtain the data we may hold about you.  If you wish to make such a request please contact us at the address above or email info@danburymint.co.uk.

How do I complain?

We would always hope to resolve any complaint you have quickly and effectively.  Should you wish to take your complaint further, you have the right to complain to the Information Commissioner’s Office by visiting https://ico.org.uk or at the address below:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF