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| The Danbury Mint Website UK |
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| At Danbury Mint we endeavour to provide the best
level of service possible. For further assistance we have provided
the information below, incorporating frequently asked questions
and our terms & conditions. This information does not affect
your statutory rights: |
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| Online Store |
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| How to order - When you find
the products you are looking for, you will see a 'Add to Basket'
button next to each item. Clicking on this button will take
you to your shopping basket so that you can review the items
you have selected. From here you can proceed to paying for your
order or continue shopping. |
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| Help me get around and navigate
your website - Each of our web pages has buttons on it
such as Home, About Us, etc and clicking on these will lead
you to our main information pages. The Search area is a good
place to start and remember you can check on your selected items
at any time by clicking on View Basket. Our products are split
into areas for your convenience, such as Figurines and Dogs
- placing your cursor over these section headings can, in some
cases, lead you to a more detailed choice. |
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| How do I find out about new products? - Our New Products section is the first place to check
for new products. |
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| I don’t want to order online - While we use the latest secure technology, you may not wish
to order online for security reasons. Please call our Order
Line on 0844 557 1000 and one of our Team will be pleased to
take your order over the phone. |
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| Can I order if I am not from the
UK? - We welcome orders and enquiries from customers
who are outside the UK. There may be VAT and shipping implications
depending on where you are ordering from. |
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| Customer Service |
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| 30 day money back guarantee - We appreciate that there are times when an item is ordered
and does not fully meet your expectations or is an unwanted
gift. In these circumstances, if the item is returned to us
in original condition within 30 days we will either refund the
item or issue a credit if further purchases are required. |
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| What happens if I receive faulty
or damaged goods? - In the event of you receiving faulty
or damaged goods, you should inform us immediately so that we
can arrange an exchange or refund as required (with no extra
cost to yourself). Contact us by ‘phone, fax or e-mail
(details at the bottom of this page). |
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| How long is delivery? - For instock items, delivery will usually be within 2-3 weeks from the date of order. |
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| What if an order is urgent? - Please contact customer service on 0844 557 5600. |
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| Payment & Billing |
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| Am I eligible for instalment option? - The instalment option is only applicable to certain products,
usually the ones that are more expensive. To check if your chosen
product(s) has this option, please look at the relevant product
screen. |
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| What payment types do you accept? - We accept Visa and Mastercard debit and credit cards.
We are unable to accept Switch, Solo on the website. If you wish to pay by this method, please place your order by calling 0844 557 1000. We are open 24hrs a day and use real people not machines to answer your call. |
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| Can orders be placed securely? - When you submit an order via our shopping system, Danbury
Mint uses a secure server which employs secure socket layer
(SSL) technology. This means that your details are encrypted
and transmitted securely for your peace of mind. |
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| When do you charge to my account? - We only charge your card when we are ready to despatch.Even
if there is a delay due to an item being temporarily unavailable,
we will only charge on the point of despatch. |
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| Contact |
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Telephone Orders:
0844 557 1000 (UK)
+44 (0)844 557 1000 (from outside the UK) |
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| E-mail: |
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Fax
Fax From the UK : 020 8974 1103
From outside the UK : +44 20 8974 1103 |
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Customer services:
From the UK : 0844 557 5600
From outside the UK : +44 (0)844 557 5600 |
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Address:
Danbury Mint, Cox Lane, Chessington, Surrey KT9 1SE, UK |
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